Policies & Terms

Return Window

Our refund and returns policy lasts 7 days from the date you receive the product. If 7 days have passed since your purchase, we are unable to offer a refund or exchange.

Non-Returnable Items

Several types of goods are exempt from being returned, including perishable goods such as food and flowers, intimate or sanitary goods, hazardous materials, flammable liquids or gases, and some health and personal care items. Please do not send your purchase back to the manufacturer.

Proof of Purchase

A receipt or proof of purchase is required to complete a return. Please ensure you have this ready when contacting us to initiate a return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds

If you have not received your refund, please first check your bank account or statement again. If you still have not received it, please contact us and we will look into it for you.

Exchanges

If you need to exchange an item for the same product, please email mail@eqologiq.in and send your item to our business address.

Shipping Returns

Customers are responsible for paying their own shipping costs when returning an item, unless the item is damaged, defective, or incorrect. Shipping costs are non-refundable in standard return cases.

Need Help?

For any questions related to refunds and returns, please contact us at mail@eqologiq.in.

This is the Privacy Policy regarding your data and information that is collected by us. It is our responsibility to disclose the details about its collection and usage. We understand the importance and threats when it comes to data protection and want to provide people a shopping experience that respects their privacy.

Information We Receive and Collect

We receive information when customers checkout from the website or purchase products through other websites or sources through their billing details. Some embedded content on our pages — such as YouTube videos — may also collect data independently.

How We Use Your Information

We use the information we collect to process your order and to contact you regarding your order, promotions, offers, and feedback. If you prefer not to receive such communications, you can opt out at any time by contacting us on WhatsApp or via email.

Data collected by embedded third-party content such as YouTube does not benefit Eqo Logiq and is subject to those platforms' own data policies.

Who We Share Data With

We do not share your data outside the organisation. We use the information only for our relationship with customers regarding the trade of products and services.

Data Retention and Deletion

If you would like your data to be deleted or would like confirmation of what data we hold about you, please contact us at mail@eqologiq.in.

Your Data & Privacy Rights

Different countries have their own privacy rights and regulations. While India does not currently have the most comprehensive privacy laws, Eqo Logiq aims to take care of user data through the use of open source software and encryption wherever possible.

Grievance Redressal

For any privacy-related concerns, please contact our grievance officer:

• Name: Vaibhav
• Email: mail@eqologiq.in
• Phone: +91 9667691316

This website is owned and operated by Eqo Logiq. Throughout these Terms & Conditions, "we," "us," and "our" refer to Eqo Logiq. By using this website, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian.

1. Products

We strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, we do not guarantee 100% accuracy, completeness, or reliability, as mistakes are natural. Products are subject to availability and may be discontinued or modified at any time without prior notice. Some images on this website are illustrative only; the actual product may vary slightly in appearance, including due to differences in camera settings or screen calibration.

2. Orders and Payments

Placing an order constitutes an offer to purchase the selected products. We may accept or reject any order at our discretion. Prices are listed in Indian Rupees (₹). For orders within India, applicable taxes and shipping charges will be added during checkout. By placing an order, you agree to provide accurate and complete payment information through the payment methods provided on the site.

3. Shipping and Delivery

We aim to process and ship orders promptly, but specific delivery times are not guaranteed. Shipping costs and estimated delivery times are calculated during checkout. Customers are responsible for any customs duties, taxes, or additional charges applicable at the destination.

4. Returns and Refunds

Please contact us within 7 days of receiving your product to request a return or refund. Returned products must be unused, in their original packaging, and in the same condition as received. Refunds will be issued to the original payment method, excluding shipping charges.

5. Intellectual Property

All branding text, images, logos, and trademarks on this website are the property of Eqo Logiq and are protected by applicable law. Content may not be reproduced, distributed, modified, or used without prior written consent, except as stated under the applicable Creative Commons licence.

6. Limitation of Liability

To the maximum extent permitted by law, Eqo Logiq is not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of this website or the purchase of products. We do not guarantee that the website will be error-free, uninterrupted, or free from viruses or harmful components. Users are responsible for implementing appropriate security measures on their own devices.

7. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of India.

8. Amendments

We may update or modify these terms at any time without prior notice. Changes are effective upon posting to the website. You are responsible for reviewing these terms periodically or before making any new purchase.

By using this website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.